NOTE: This information is for Mapeley Estates Limited employees only. If you are a customer, supply chain partner or other stakeholder, we advise you to speak with your main point of contact regarding your specific query.

The following frequently asked questions (FAQs) will be updated on a regular basis and as the advice from UK government, Public Health England and related official agencies changes.

What is COVID-19?

The NHS states that “COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.” Full descriptive information can be found on the official website: .

What is Mapeley doing to keep people safe and well?

We are taking the following steps to keep people safe while maintaining business as usual activities as far as practicable:

Following the specific advice and guidance of the UK government and Public Health England, as well as other public health agencies.

Dedicating a team of senior people to take the lead on our response, with the team headed by the Group Chief Executive Officer.

Allowing employees who can work from home to do so, while undertaking their duties

Carefully considering the working processes for employees who cannot work from home in order to keep them safe in line with official guidance. View certificate

Advising against all but essential business travel for employees’ duties.

Asking employees to hold meetings by Skype or conference call.

Working closely with our clients and customers to support them as they react to the situation.

Monitoring the situation closely and providing as much support, care and advice as we can.

What is the company’s approach to handling the situation?

We have a dedicated team working on our response to COVID-19. We are monitoring numerous sources of information and explicitly following government advice and guidance from Public Health England and related official agencies. The Group Chief Executive Officer, Mark Smith is chairing the dedicated team. We have developed our strategic priorities, have a fluid emergency preparedness plan and a number of contingencies. The long-term strategy is to return to operations as soon as is practicable and at all times protect Mapeley’s employees, values and reputation.

What are the restrictions on personal movement?

Effective 23 March 2020, the UK government has announced new stricter measures to control the spread of the COVID-19 coronavirus. People are only allowed to leave their homes for these purposes:

  • Shopping for basic necessities, as infrequently as possible
  • One form of exercise a day (not in groups unless they live in your household)
  • Any medical need, to provide care or to help a vulnerable person
  • Travelling to and from work, but only where it is absolutely necessary and cannot be done from home (we are advising employees where this applies to them)

The government has also:

  • Closed all shops selling non-essential goods,​ including clothing and electronic stores – as well as other premises like libraries, playgrounds and outdoor gyms, and places of worship
  • Stopped all gatherings of more than two people in public – excluding people you live with
  • Stopped all social events​, including weddings, baptisms and other ceremonies, but allow funerals

What should I do if I think I have caught the virus?

Please follow this advice, which adheres to guidance from the UK government and Public Health England:

People experiencing mild symptoms – such as a new continuous cough or high temperature – should self-isolate.

Self Isolation

As discussed, self-isolation periods have been determined, and to keep it simple it is as follows:

  • Individual has symptoms – 7 days self-isolation (after 7 days if feeling well and without fever can continue life as normal)
  • Household members of someone with symptoms, no symptoms themselves – 14 days self-isolation, if they develop symptoms, they commence 7 days as above

For mild symptoms, do not telephone NHS111 but report it online at the special website

If you have severe symptoms or your health is deteriorating – you must phone the NHS111 immediately and seek medical help.

If anyone in your house has the virus or the symptoms, please self-isolate the whole household for 14 days.

Reduce your general risk by taking care with personal hygiene and washing your hands frequently for 20 seconds.

Remember that exposure risk is 15 minutes within 2 metres of an infected person.

If you are affected by the virus in any way then please let us know by calling your line manager or contacting

How should I stay safe if I don’t have the virus?

The government advises that personal hygiene and social distancing where possible is very important. The current guidance is to not undertake non-essential travel or go to crowded places, such as pubs, restaurants and theatres. Reduce your general risk by taking care with personal hygiene and washing your hands frequently for 20 seconds. Remember that exposure risk is 15 minutes within 2 metres of an infected person. If you are affected by the virus in any way then please let us know by calling your line manager or contacting

Are our main offices still open?

All our phone lines and email addresses are open as normal. However, only people who need to physically be in the office for essential business reasons should travel into the office. For others, we have reduced access to our main offices, asked people to hold non-business critical meetings by video or conference call, and asked everyone to follow the public health agencies’ guidance on personal hygiene. We are now encouraging people who can work from home to do so, but you must stay in regular contact with your line manager.

What should I do if my role requires me to travel to buildings and facilities?

The government advice is to avoid non-essential travel but as far as practicable continue business as usual activities, which includes essential business travel. If you are unsure of what this means for you and your role, please discuss it directly with your line manager who will be happy to assist.

Mapeley delivers important services to clients and due to this importance, continuity of service is critical. We need to mitigate the risk to our people while delivering these critical services. Some clients will be reviewing their operating procedures for their facilities and we are working closely with clients in a spirit of partnership. When changes affect specific sites or specific parts of our business, we will let you know what is happening and how it affects you and your teams.

Who should I contact if I have problems with my IT and equipment?

You can contact the IT service desk as normal via or 020 7788 1800.

I am worried about information circulating on social media. What should I do?

You should only refer to the latest guidance from the NHS, Public Health England and other official agencies. The accuracy of information circulating on social media cannot be verified and we ask all staff members to remain calm and follow the official advice only. Please do not contribute to the circulation or sharing of rumour on social media as this is unhelpful and causes unnecessary anxiety for others.

Where can I view the latest medical advice?

The NHS has set up a dedicated website which we recommend you visit and read: This website also contains further links for the NHS agencies in Scotland, Wales and Northern Ireland.

Who should I speak to if I have any concerns?

Please speak to your line manager in the first instance. You can also contact and have a confidential conversation with a member of the HR team.